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Phone Contact is Key For Mortgage Servicer Satisfaction
According to our 2012 U.S. Primary Mortgage Servicer Satisfaction Study released today, Phone Contact accounts for only 15% of the overall Satisfaction Index. However, when a customer has a phone...
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How Mortgage Services Can Stay Ahead of the Customer Satisfaction Curve
By Craig Martin, Director-Mortgage Practice AND Paula Bibik, Sr. Research Manager-Financial Services With the Consumer Financial Protection Bureau (CFPB) poised to implement mortgage servicing rules...
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